FAQ
FAQ
1. Products and Technology
Q: What is the main frequency range of your products?
A: Our components and solutions operate across a broad frequency range, from DC to 110 GHz, covering RF, Microwave, and Millimeter Wave applications.
Q: Do your products meet military specifications?
A: Yes, many of our products are designed and manufactured to meet stringent military specifications, ensuring high reliability and performance in demanding environments.
2. Customization and Services
Q: Do you offer customized products?
A: Absolutely. We specialize in providing customized solutions to meet our customers’ specific requirements for frequency, power, size, and other parameters. Please contact our sales or engineering team with your detailed specifications.
Q: What is the process for a custom order?
A: The process typically involves: 1) Submitting your design requirements; 2) Our engineering team reviewing the specifications and providing a quote; 3) Prototype development and testing; 4) Final production and delivery.
Q: How can I get technical support for your products?
A: You can reach our technical support team by emailing us at [email protected]. Please include your product model, a detailed description of your issue, and any relevant data to help us assist you efficiently.
3. Orders, Shipping, and Payment
Q: What are your minimum order quantity (MOQ) requirements?
A: Our MOQ varies depending on the product type. Please contact our sales team for details regarding your specific inquiry.
Q: How long does it take to get a quote?
A: We aim to respond to all quote requests within 24-48 hours. For standard products, a quote can often be provided on the same day.
Q: What payment methods do you accept?
A: We accept various payment methods, including bank wire transfers. Our sales team will provide detailed payment instructions upon order confirmation.
Q: Do you ship internationally?
A: Yes, we provide international shipping to customers worldwide. We work with reputable logistics partners to ensure timely and safe delivery.
4. Company Information
Q: Where is ATR TECHNOLOGY CO.,LTD located?
A: Our company is located in Jiaxian, Henan, China.
Q: What is ATR's vision?
A: Our vision is to become the world’s top company in the RF, Microwave, and Millimeter Wave industry, achieving first-class technology and first-class quality.
Q: Are you ISO certified?
A: Yes, we operate under a certified quality management system to ensure all products meet the highest standards. Specific certifications can be provided upon request.
